Refund Policy
Thank you for choosing Easy Accounting for your online learning needs. We are committed to providing a high-quality learning experience. If you’re not satisfied due to technical issues or other concerns, we’re here to help.
Course Access and Refund Eligibility
We offer refunds for online courses under specific conditions:
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Refund Period: You may request a refund within 7 days of your course purchase.
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Technical Issues: If you are unable to access or complete the course due to technical problems on our platform, you may be eligible for a full refund.
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Payment Method: Refunds will be processed to your original payment method, whether by online payment gateway or bank deposit.
Non-Refundable Situations
We are unable to offer refunds in the following cases:
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If you change your mind after purchasing a course.
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If you do not access the course after purchase.
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If the issue is related to your device, internet connection, or other personal technical difficulties.
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If you have already accessed or completed a significant portion of the course content.
Damaged or Inaccessible Content
If any course materials are broken, inaccessible, or not working as expected due to an error on our platform, please contact us immediately. We will do our best to resolve the issue or provide a refund if necessary.
Refund Processing
Once we receive your refund request, we will:
- Review your case within 3–5 business days.
- Notify you of the decision by email.
- If approved, issue the refund within 7–10 business days. Please note, it may take additional time for the amount to appear in your account, depending on your bank or payment provider.
How to Request a Refund
To request a refund, please email us at [email protected] with the subject line “Refund Request – [Your Order ID]” and include the following details:
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Your full name and email address used for the purchase
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Course name
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Reason for the refund request (include any relevant screenshots or error messages)
Contact Us
If you have any questions or concerns about your course or our refund policy, please contact our support team at [email protected]. We’re here to help and ensure your learning journey is smooth and rewarding.